Public Service Clerk (16 hours) - Headlands Branch
Mentor, OH Mentor, OH Part-time Full-time Part-time Full-time From $11.
75 an hour From $11.
75 an hour 17 hours ago 17 hours ago 17 hours ago Description:
This is a grade 3, bargaining unit position with a current pay rate starting at $11.
75 per hour.
This position reports to the Headland Branch Manager.
Applicants should be friendly, dependable, and customer-service driven.
Interested applicants are required to apply online and include a cover letter and resume.
Deadline has been extended to Tuesday, August 29, 2023 at 4:
00pm Title:
Public Service Clerk I Grade:
3 Classification:
Bargaining; non-exempt Reports to:
Adult Information Services Manager/Branch Manager Basic Function:
Provides general public service support, which is customer service driven, including technical, mechanical, and clerical assistance using the library's integrated library system in the general public's use of the library and its equipment.
Position may be full or part time and is determined by the needs of the library.
Distinguishing Features of the Class:
The work performed in this classification is under the direct supervision of the Adult Information Service Manager/Branch Manager and works in cooperation with the Adult Reference Team and/or Branch Teams.
Direct customer service is a key component of this position.
Employees assigned to this class are required to provide service in accordance with the Library's mission, core values, and strategic plan.
Characteristic Duties and
Responsibilities:
Proactively provides customer service and explains, demonstrates, and assists patrons with use of library equipment Performs circulation and borrowing services for patrons - check-ins, check-outs, hold, renewals, transfers, sorting/presorting, materials repair, add brief records (on the fly items), check out WorldCat items, etc.
; this may involve creating temporary item records Understands and interprets library loan policies and procedures for patrons Operates the cash register and handles fax services for patrons May pull items to fill holds from lists Assists patrons in using library computers and computer applications Provides computer orientation to new patrons May perform searches and place holds for patrons Maintains order of materials and equipment Maintains paper and toner supply in library equipment for public use Troubleshoots and corrects common problems such as frozen screens, rebooting machines and plugging in disconnected cables Assists patrons in using the computer sign-on and printing system Answers general directions questions Performs special projects as required May assist other departments with use of common office equipment and classroom set-up as requested Maintains & replenishes library informational/promotional materials May weed library materials on a regular basis with manager oversight Maintains neat and orderly work areas Requirements:
Knowledge, Skills, and Abilities:
Good communication skills Friendly demeanor, diplomacy, discretion, and enthusiasm for working with the general public are essential qualities for this position Ability to keep confidential records and perform routine tasks Ability to learn library methods, techniques, and computerized databases Ability to perform basic keyboarding at 30 wpm Must be able to multi-task in a fast paced environment Ability to manipulate loaded book carts weighing 300 pounds over carpeted floors Ability to lift library materials up to 30 pounds Ability to perform repetitive reaching, bending, and squatting daily Must display tact and courtesy Desire and ability to work as a contributing member of a team environment Must possess good judgment Attention to detail Ability to adapt in a changing environment Must display thoroughness and dependability Education, Training, and
Experience:
Requires a high school diploma or equivalent.
Experience working with public preferred.
May require a valid Ohio driver's license.
The intent of this summary is to characterize the typical duties and responsibilities that will be required of individual positions assigned to this classification and should not be construed as representing the specific duties and responsibilities of any particular position.
Employees may be expected to perform their related duties which are specific to their area that may not be reflected in this class summary.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
75 an hour From $11.
75 an hour 17 hours ago 17 hours ago 17 hours ago Description:
This is a grade 3, bargaining unit position with a current pay rate starting at $11.
75 per hour.
This position reports to the Headland Branch Manager.
Applicants should be friendly, dependable, and customer-service driven.
Interested applicants are required to apply online and include a cover letter and resume.
Deadline has been extended to Tuesday, August 29, 2023 at 4:
00pm Title:
Public Service Clerk I Grade:
3 Classification:
Bargaining; non-exempt Reports to:
Adult Information Services Manager/Branch Manager Basic Function:
Provides general public service support, which is customer service driven, including technical, mechanical, and clerical assistance using the library's integrated library system in the general public's use of the library and its equipment.
Position may be full or part time and is determined by the needs of the library.
Distinguishing Features of the Class:
The work performed in this classification is under the direct supervision of the Adult Information Service Manager/Branch Manager and works in cooperation with the Adult Reference Team and/or Branch Teams.
Direct customer service is a key component of this position.
Employees assigned to this class are required to provide service in accordance with the Library's mission, core values, and strategic plan.
Characteristic Duties and
Responsibilities:
Proactively provides customer service and explains, demonstrates, and assists patrons with use of library equipment Performs circulation and borrowing services for patrons - check-ins, check-outs, hold, renewals, transfers, sorting/presorting, materials repair, add brief records (on the fly items), check out WorldCat items, etc.
; this may involve creating temporary item records Understands and interprets library loan policies and procedures for patrons Operates the cash register and handles fax services for patrons May pull items to fill holds from lists Assists patrons in using library computers and computer applications Provides computer orientation to new patrons May perform searches and place holds for patrons Maintains order of materials and equipment Maintains paper and toner supply in library equipment for public use Troubleshoots and corrects common problems such as frozen screens, rebooting machines and plugging in disconnected cables Assists patrons in using the computer sign-on and printing system Answers general directions questions Performs special projects as required May assist other departments with use of common office equipment and classroom set-up as requested Maintains & replenishes library informational/promotional materials May weed library materials on a regular basis with manager oversight Maintains neat and orderly work areas Requirements:
Knowledge, Skills, and Abilities:
Good communication skills Friendly demeanor, diplomacy, discretion, and enthusiasm for working with the general public are essential qualities for this position Ability to keep confidential records and perform routine tasks Ability to learn library methods, techniques, and computerized databases Ability to perform basic keyboarding at 30 wpm Must be able to multi-task in a fast paced environment Ability to manipulate loaded book carts weighing 300 pounds over carpeted floors Ability to lift library materials up to 30 pounds Ability to perform repetitive reaching, bending, and squatting daily Must display tact and courtesy Desire and ability to work as a contributing member of a team environment Must possess good judgment Attention to detail Ability to adapt in a changing environment Must display thoroughness and dependability Education, Training, and
Experience:
Requires a high school diploma or equivalent.
Experience working with public preferred.
May require a valid Ohio driver's license.
The intent of this summary is to characterize the typical duties and responsibilities that will be required of individual positions assigned to this classification and should not be construed as representing the specific duties and responsibilities of any particular position.
Employees may be expected to perform their related duties which are specific to their area that may not be reflected in this class summary.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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