Customer Service Associate
Mentor, OH Mentor, OH Full-time Full-time $18.
00 - $19.
23 an hour $18.
00 - $19.
23 an hour 17 hours ago 17 hours ago 17 hours ago Brief Job
Summary:
A primary role of the Customer Service Associate is to process inquiries sent to the division's centralized order distribution system.
This includes order creation, uploading files, and verifying the preliminary information submitted by the customer.
Provides an outstanding level of customer service to internal and external customers in conjunction with customer KPI's in an accurate, timely, efficient and professional manner.
Displays a welcoming disposition and reinforces the ease of conducting business with our organization.
Why We Work Here:
Supportive and friendly culture
Growth opportunities (Tuition Assistance, Internal Training, Promotions)
Competitive Pay & Comprehensive Benefits Coverage
401(K)
Company paid Holidays, Sick time and Vacation time
We see our work everywhere!
Manage national accounts for Fortune 500 companies
Summary:
Stratus is one of the nation's largest brand implementation companies.
We are made up of 700+employees nationwide who roll up their sleeves, dive into the details and bring our clients' brands to life! Major
Responsibilities:
Monitor incoming service requests and create work orders based on standardized timing expectations while exercising a high level of customer service Review and route communications to the appropriate person(s)/departments Update work orders with approvals and rejections Research the incoming request, verify address, duplications, and warranty history Utilize Third Party Work Order Management System Prioritize emergency and urgent requests based on customer's KPI Assist with special projects/tasks as necessary Other assignments at discretion of the department manager Qualifications Skills:
A confident, friendly, and professional Attention to detail Ability to work autonomously on assigned tasks Able to quickly learn new programs Basic skills with Microsoft Office, especially Outlook Well-versed in email etiquette and business communication Able to work in a fast-paced and deadline driven environment Able to work on multiple tasks simultaneously Driven by daily performance goals Typing 50
words per minute Education, Experience, and Credentials:
High School Diploma or equivalent required Some college experience preferred 1
years' experience in an office environment eeo/mfdv Job Type:
Full-time Pay:
$18.
00 - $19.
23 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $19.
23 an hour $18.
00 - $19.
23 an hour 17 hours ago 17 hours ago 17 hours ago Brief Job
Summary:
A primary role of the Customer Service Associate is to process inquiries sent to the division's centralized order distribution system.
This includes order creation, uploading files, and verifying the preliminary information submitted by the customer.
Provides an outstanding level of customer service to internal and external customers in conjunction with customer KPI's in an accurate, timely, efficient and professional manner.
Displays a welcoming disposition and reinforces the ease of conducting business with our organization.
Why We Work Here:
Supportive and friendly culture
Growth opportunities (Tuition Assistance, Internal Training, Promotions)
Competitive Pay & Comprehensive Benefits Coverage
401(K)
Company paid Holidays, Sick time and Vacation time
We see our work everywhere!
Manage national accounts for Fortune 500 companies
Summary:
Stratus is one of the nation's largest brand implementation companies.
We are made up of 700+employees nationwide who roll up their sleeves, dive into the details and bring our clients' brands to life! Major
Responsibilities:
Monitor incoming service requests and create work orders based on standardized timing expectations while exercising a high level of customer service Review and route communications to the appropriate person(s)/departments Update work orders with approvals and rejections Research the incoming request, verify address, duplications, and warranty history Utilize Third Party Work Order Management System Prioritize emergency and urgent requests based on customer's KPI Assist with special projects/tasks as necessary Other assignments at discretion of the department manager Qualifications Skills:
A confident, friendly, and professional Attention to detail Ability to work autonomously on assigned tasks Able to quickly learn new programs Basic skills with Microsoft Office, especially Outlook Well-versed in email etiquette and business communication Able to work in a fast-paced and deadline driven environment Able to work on multiple tasks simultaneously Driven by daily performance goals Typing 50
words per minute Education, Experience, and Credentials:
High School Diploma or equivalent required Some college experience preferred 1
years' experience in an office environment eeo/mfdv Job Type:
Full-time Pay:
$18.
00 - $19.
23 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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