Customer Service Manager
PTS Consulting Services PTS Consulting Services Mentor, OH Mentor, OH Full-time Full-time $70,000 - $100,000 a year $70,000 - $100,000 a year 1 day ago 1 day ago 1 day ago We are hiring for Customer Service Manager with 5yrs
of exp in US, Full time Location :
Mentor, OH Job Details :
Supports Customer Service Division Manager distributing workload to customer service team; and monitors performance.
Monitors service calls to observe customer service representatives' demeanor, technical accuracy, and conformity to company policies; provides feedback as needed.
Monitors and analyzes productivity of customer service representatives; generates reports based on analysis.
Fields questions from customer service representatives and clients; recommends corrective services to address customer complaints.
Supervises 10
employees in multiple locations.
This position assists with hiring and training.
Manages customer service team, addresses questions, concerns, and resolves grievances.
Possesses and maintains thorough knowledge of Construction industry product information.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Performs customer service representative duties and coverage as needed.
Qualifications:
Bachelor's degree (B.
A.
) with 5 years related working experience (heavy customer contact with order taking, data entry in manufacturing, and construction highly preferred), or a combination of education, training and experience.
2 years of supervising employees.
Proficient on Microsoft Office Suite, and experience with EDI a plus.
Job Type:
Full-time Salary:
$70,000.
00 - $100,000.
00 per year Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Mentor, OH 44060:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years of Microsoft Office Suite, EDI experience do you have? Are you a US Citizen or having a green card visa as its a Full Time job? What is your expected pay rate on per year basis ?
Experience:
Customer service manager:
5 years (Preferred) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
of exp in US, Full time Location :
Mentor, OH Job Details :
Supports Customer Service Division Manager distributing workload to customer service team; and monitors performance.
Monitors service calls to observe customer service representatives' demeanor, technical accuracy, and conformity to company policies; provides feedback as needed.
Monitors and analyzes productivity of customer service representatives; generates reports based on analysis.
Fields questions from customer service representatives and clients; recommends corrective services to address customer complaints.
Supervises 10
employees in multiple locations.
This position assists with hiring and training.
Manages customer service team, addresses questions, concerns, and resolves grievances.
Possesses and maintains thorough knowledge of Construction industry product information.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Performs customer service representative duties and coverage as needed.
Qualifications:
Bachelor's degree (B.
A.
) with 5 years related working experience (heavy customer contact with order taking, data entry in manufacturing, and construction highly preferred), or a combination of education, training and experience.
2 years of supervising employees.
Proficient on Microsoft Office Suite, and experience with EDI a plus.
Job Type:
Full-time Salary:
$70,000.
00 - $100,000.
00 per year Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Mentor, OH 44060:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years of Microsoft Office Suite, EDI experience do you have? Are you a US Citizen or having a green card visa as its a Full Time job? What is your expected pay rate on per year basis ?
Experience:
Customer service manager:
5 years (Preferred) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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