Manager, Service Engineering at STERIS Corporation in Mentor, OH
What You Will Do:
Provides guidance on electrical/mechanical matters required by the Engineering personnel within the department. Directs Engineering personnel in developing complex conversions to both standard and non-standard products. Responsible for assurance that service components meet applicable requirements and that Engineering Change Procedures are adhered to. Supervises the design and drafting function to achieve maximum utilization of available resources. Coordinates department resources, Service Engineers, Designers and Technical Writing to assure corporate objectives associated with new product development, field corrections and training are met in accordance with their respective schedules. Maintains Service documentation systems for the development and review of manuals, PM standards, installation standards, procedural updates and field communications. Provides direction and guidance to the Service Engineering Group in the form of continued training and escalation support to resolve complex customer and technician field issues. Actively participates in and promotes the Quality Improvement Process for all products. Assigns designated staff for ongoing projects including new products, current and non-current products as well as field corrections and enhancement projects. Manages resources to maintain targets for the technical support and parts ID call center. Manages financial budget for department. What You Need To Be Successful:
Bachelor's Degree required Qualified experience in a customer service environment with resultant knowledge of customer account coordination. 3
years experience in directly leading people or cross-functional project teams. Prefer previous experience with direct people management. Minimum 5 - 8 years of experience in an engineering environment. Prefer medical device. Knowledge of Engineering processes including:
design change control, documentation, inventory control, complaint handling and regulatory/quality reporting. Demonstrated track record of leadership, interpersonal, collaborative relationship building skills and human capital management, including but not limited to recruitment, selection, development, performance management and employee engagement. Demonstrated influence skills. Must be able to diplomatically persuade others and effectively drive continuous improvement/change. Ability to communicate across all levels of large organizations. Demonstrated proficiency in PC applications including Microsoft Outlook, and Microsoft Office applications. 10-15% travel may be required. What STERIS Can Offer You:
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn't be where it is today without our incredible, talented people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We offer a comprehensive benefits package, including:
Competitive pay Annual merit bonus and incentive plans Training and coaching Medical, vision, dental and life insurance 401(k) with a company match Paid vacation time and paid holidays Tuition assistance
Salary Range:
$100K -- $150K
Minimum Qualification
Engineering Management, Mechanical Engineering, Environmental EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
Provides guidance on electrical/mechanical matters required by the Engineering personnel within the department. Directs Engineering personnel in developing complex conversions to both standard and non-standard products. Responsible for assurance that service components meet applicable requirements and that Engineering Change Procedures are adhered to. Supervises the design and drafting function to achieve maximum utilization of available resources. Coordinates department resources, Service Engineers, Designers and Technical Writing to assure corporate objectives associated with new product development, field corrections and training are met in accordance with their respective schedules. Maintains Service documentation systems for the development and review of manuals, PM standards, installation standards, procedural updates and field communications. Provides direction and guidance to the Service Engineering Group in the form of continued training and escalation support to resolve complex customer and technician field issues. Actively participates in and promotes the Quality Improvement Process for all products. Assigns designated staff for ongoing projects including new products, current and non-current products as well as field corrections and enhancement projects. Manages resources to maintain targets for the technical support and parts ID call center. Manages financial budget for department. What You Need To Be Successful:
Bachelor's Degree required Qualified experience in a customer service environment with resultant knowledge of customer account coordination. 3
years experience in directly leading people or cross-functional project teams. Prefer previous experience with direct people management. Minimum 5 - 8 years of experience in an engineering environment. Prefer medical device. Knowledge of Engineering processes including:
design change control, documentation, inventory control, complaint handling and regulatory/quality reporting. Demonstrated track record of leadership, interpersonal, collaborative relationship building skills and human capital management, including but not limited to recruitment, selection, development, performance management and employee engagement. Demonstrated influence skills. Must be able to diplomatically persuade others and effectively drive continuous improvement/change. Ability to communicate across all levels of large organizations. Demonstrated proficiency in PC applications including Microsoft Outlook, and Microsoft Office applications. 10-15% travel may be required. What STERIS Can Offer You:
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn't be where it is today without our incredible, talented people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We offer a comprehensive benefits package, including:
Competitive pay Annual merit bonus and incentive plans Training and coaching Medical, vision, dental and life insurance 401(k) with a company match Paid vacation time and paid holidays Tuition assistance
Salary Range:
$100K -- $150K
Minimum Qualification
Engineering Management, Mechanical Engineering, Environmental EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
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